How do I move my license to a different Discord server?

Move it yourself, right now

1. Add the Franchise Hub bot to your new server first. The bot has to already be there before it shows up as an option.
2. Open your dashboard and go to License & Billing on the Overview page.
3. Under Move This License, pick the new server from the list and press Move This License.
4. Confirm. Your license moves immediately, and the page shows your license code right there, so you have it even if you never need it again.

That's the whole thing. No ticket, no DM, no code to copy down.

One thing to know before you confirm

If your current server is still working, it loses Franchise Hub the moment you confirm the move. Only your current server loses access; nothing else about it changes, and nothing is deleted.

Which servers appear in the list

A server only shows up in the picker when all three are true:

• The bot is already in it. This is why step 1 above comes first — add the bot before you look for the server in the list.
• You run it. You are the server owner, or you have admin rights there.
• It does not already have a license of its own.

If the server you want is missing, one of those three is the reason. And only the person who bought the license can move it: the button will not do anything for anyone else.

If the bot is not in the new server yet

You can still get a head start with a license code instead of waiting:

1. Ask in the Franchise Hub support server for a license code for this move.
2. Add the Franchise Hub bot to the new server.
3. On your dashboard, go to Add Server, scroll to Already have a license code?, and enter the code there.

This is the same fallback support has always used; it still works, it is just no longer the first thing to reach for.

What happens when it moves

• Your purchase history stays attached. Billing, renewal dates and your subscription carry on exactly as before. You are not buying anything again.
• Your add-ons move too. Custom Bot Branding and a Featured League boost come with the license. (Featured League only follows if the new server already has its own public league listing — if it does not yet, set one up and ask support to apply the boost.)
• Your supporter role follows. If you have a plan role in the Franchise Hub server, it updates by itself.
• The new server starts fresh otherwise. Channels, settings and XP stay on the old server — they do not travel. Set the new server up the way you set up the first one. I run a league: what do I set up, and in what order? is the walkthrough.

On your phone

The dashboard works the same in the app as it does on a computer: Overview, License & Billing, Move This License.

To see where your license lives afterwards: tap More in the bottom bar, then License (under Account). On a computer, that is Where do I check my license?.

If your old server is already gone

If your server was deleted, or the bot was removed from it, Franchise Hub notices and sends you a DM with your license code, your paid-through date and a direct link back to this same Move This License button — but it does not move anything by itself, you still press the button. Add the bot to your new server and use the steps above; your license is unaffected by the old server disappearing, so there is no rush.

Related

• Where do I check my license?
• I've just paid: what happens now?
• I run a league: what do I set up, and in what order?