How do I cancel?
Cancel on Whop in three steps. Your league runs to the end of the month you paid for.
Cancel
- Go to whop.com and sign in with the account you bought with
- Open Memberships
- Find Franchise Hub and choose Cancel
You will get a confirmation email.
No email means it did not go through. Check you are signed in as the right account and do it again.
Your league keeps running until the end of the month you already paid for. Nothing switches off today. Nothing is deleted.
Change your card
Same place — Memberships → the Franchise Hub membership → payment method.
Nothing needs changing on our side.
Switch from monthly to the one-off cycle payment
There is no switch button.
- Cancel the monthly one
- Buy the cycle — the Buy the Year button under License & Billing on your league's Overview
Do it near the end of a paid month so you do not pay twice over the same days.
The buy page shows today's price, the date the cycle ends, and what the one payment works out at per month — worth a look before you cancel, because late in a cycle monthly can be the better deal. See What does Franchise Hub cost?.
Remove the add-on
The Featured League & Custom Branding add-on is a membership of its own. Cancel it on Whop the same way, and your main subscription is untouched.
It is one add-on covering both things, so there is only ever one to cancel.
If a charge looks wrong
"I've been charged twice."
Usually two separate purchases, not one billed twice — easy to do if the first attempt looked like it failed.
Send us both charges from your Whop receipts and we will sort it.
"It says renewal but I only just bought it."
Whop calls the first payment a "renewal". Confusing wording on their side, not a second charge.
Refunds are case by case. Open a ticket.
Still stuck
Open a ticket with the email you bought with. We will find it from our side.