Where do I manage my billing?
Billing lives in the License & Billing section on your league's Overview page. There is one plan — Elite — paid monthly or once for the whole Madden year. Payment runs through Whop, so changing or cancelling happens on Whop, not on this page.
Where to find it
On the website: sidebar → Account → My Account, then open License & Billing
In the app: More → My Account, then open License & Billing
Step by step
- Open My Account and click the License & Billing heading to expand it.
- Not subscribed yet? The buttons are right here: Subscribe Monthly or Buy the Year. For what each costs, see What does Franchise Hub cost?
- Already subscribed? The section shows your license status and expiry. Your subscription itself is managed where you bought it — on Whop. See How do I cancel? for the exact steps, changing your card included.
Only the license owner sees any of this. A commissioner you have given access to sees a note that the owner looks after billing.
Add-Ons
Below the license details the owner also sees Add-Ons. There is one: Featured League & Custom Branding, at $5 a month. It puts your league at the top of Franchise Finder and puts the bot in your server under your own name and picture — one payment, both. It is billed on its own, and cancelling it never touches your main subscription. Prices are in What does Franchise Hub cost?
Two things people mistake for billing bugs
"It says renewal but I only just bought it." Whop calls a first payment a "renewal". Confusing wording on their side, not a second charge.
"I paid twice." Almost always two separate memberships, not one billed twice — buying a license for a second Discord server creates a second membership with its own dates. Two servers means two memberships; that is working correctly. If you genuinely are charged twice for one server, get in touch with the dates and amounts.
Common problems
- I want to cancel. Cancel on Whop — here is how. Your license keeps working until the time you already paid for runs out.
- I cancelled and lost access immediately. That should not happen — you keep the time you paid for. Get in touch.
- Can I switch monthly to full-year? Yes — cancel the monthly one and buy the year. The steps are in How do I cancel?
- I can't see the billing buttons. They are owner-only. Whoever bought the license is the only person who sees them — that is deliberate, so a permissions mistake elsewhere can never lock you out of your own subscription.